Shipping & PaymentLast updated: 22/10/2019
Here you can self-check the logistics timeliness and costs to reach your address.
1、What shipping methods does Bestsoccerstore offer?
At Bestsoccerstore, you can use our self-check tool to determine the logistics timeliness and costs to reach your address. Click the provided link to access the tool.
We offer two shipping methods: Standard and Express.
Standard shipping: We ship orders of any amount with E-Packet, EMS, or USPS shipping, and provide a tracking number.
Express shipping: You can purchase express shipping during checkout for most countries, which affects postal service mailing time only and not Bestsoccerstore processing time. Different countries will be automatically shipped with the available express option, such as FedEx or DHL.
FREE SHIPPING MEMBER LV 2 +
2、When will I receive my order?
Your order goes through several steps before reaching your door. Here are those steps:
Confirm &Process Order
0-3 business days
After Shipped Out
7-15 business days
3-7 business days
7-18 business days
3-10 business days
2.1 All times provided are estimates and are not guaranteed, as they vary depending on the exact destination. Customization back-order and special-order processing procedures will delay shipping by 1-2 business days.
2.2 In-stock items are shipped within 1-2 business days. However, customization back-order and special-order processing procedures will delay shipping by 1-2 business days.
2.3 During holiday seasons, orders may experience delays of up to 1-2 weeks.Order Tracking Support
For orders placed while signed in to your Bestsoccerstore account, sign in and visit your Order History for tracking information.
3、Order Tracking Support
For Orders placed while signed-in to the Bestsoccerstore account, sign-in and visit your Order History.
Order Tracking Tips & ConsiderationsPlease allow an additional 1-2 business days of processing time for all personalized products.Shipping times may vary during periods of high order volume.
If your order has not shipped after three business days, you will receive an email notification. The delay may be due to one of the following reasons:
High order volume at the time of purchase
Item(s) on backorder within the next 72 hours
Item(s) out of stock due to high demandIncomplete shipping address
Payment issue during the order placement process
If you need further assistance, please contact us and we will be happy to assist you.
Please note that Bestsoccerstore operates from Monday to Friday, from 9:00 am to 6:00 pm Hong Kong Time, with a lunch break from noon to 1 pm.
Click here to contact live chat support
What payment options does Bestsoccerstore accept?
Ø Credit Cards (Visa, Mastercard & AE & JCB)
Ø Debit Cards (Visa & Master)
Ø Local Payment ( EBANX/SAFTY PAY/SOFORT/POLI/QIWI WALLET/IDEAL/EPS/American Express )
Ø Transferwise（Free of charge）
The handling fee is paid by Bestsoccerstore, It is safe and convenient to send money and receive money.
If you confirmed, we will send our Transferwise account information to you. Click here to contact livechat support.
Or email us: email@example.com
Link for Transferwise: https://transferwise.com/
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