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When will my order arrive?

Last updated: 07/09/2020

When will my order arrive?


Order Tracking Support   

For Orders placed while signed-in to the Bestsoccerstore account, sign-in and visit your Order History.


Shipping Time 

Your order goes through several steps before reaching your door. Here are those steps:

Step 1

 Confirm &Process Order

0-3 business days

Step 2

After Shipped Out 

Standard

7-15 business days

Express

3-7 business days

Total

Standard

7-18 business days

Express

3-10 business days




Order Tracking Tips & Considerations

*Please allow 1-2 additional business days processing time for all personalized products

*Shipping times may vary during high volume order periods

If your order has not shipped after three business days, you will receive an email notifying you.  Some reasons for the delay could include the following:


•       We are experiencing higher order volume during this time

•       Item(s) in your order may be on backorder in the next 72 hours

•       Item(s) in your order may be out of stock due to high demand

•       Shipping address is incomplete that can not be shipped

•       A payment issue may have occurred while placing the order


If you need further assistance, please contact us and we are happy to assist. 


1.png Bestsoccerstore operates Monday to Friday, from 9:00 am to 18:00 pm Hong Kong Time, with a lunch break between noon and 1 pm.

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